1. Introduction
These Terms and Conditions govern your use of https://smileatkyalami.co.za (the “Website”), operated by 1,2 Smile (Pty) Ltd., trading as Smile @ Kyalami. By using the Website, you agree to these terms. If you do not agree, please stop using the Website.
2. General information, not medical advice
Website content is provided for general information about the practice and its services. It is not a diagnosis, individual treatment recommendation or substitute for an examination by a qualified healthcare professional. Treatment suitability, outcomes, risks, alternatives and costs differ between patients and are discussed during a consultation.
Do not use the website form for emergencies or urgent clinical concerns. Call the practice directly. If you face a life-threatening emergency, contact the appropriate emergency service.
The same applies to the practice assistant, the automated chat window on this website. It answers general questions about the practice using information published here, and its responses are generated automatically. It does not give dental advice, does not diagnose, does not recommend treatment, does not quote prices and cannot confirm an appointment. Do not rely on it for clinical decisions, do not use it in an emergency, and please do not enter medical, identity or payment details into it. Complex questions are referred to a consultation, which is where they belong.
3. Appointment requests
Submitting an online request does not confirm an appointment and does not create a clinician–patient relationship. An appointment is confirmed only when the practice contacts you and agrees on a date and time.
You are responsible for supplying accurate contact details. Please do not submit sensitive medical records, identity documents or payment information through the website form.
4. Intellectual property
The Website and its original content, branding, graphics, features and functionality are owned by or licensed to 1,2 Smile (Pty) Ltd. and are protected by applicable intellectual-property laws. You may view the Website for personal, non-commercial use. No content may be reproduced, republished, modified or commercially exploited without prior written permission.
5. Acceptable use
You may not use the Website to:
- break any law or infringe another person's rights;
- submit false, harmful, abusive or misleading information;
- attempt to bypass security or interfere with Website operation;
- introduce malicious code, scrape the Website excessively or send spam; or
- impersonate another person.
We may restrict access when reasonably necessary to protect the Website, the practice or other users.
6. External links
The Website may link to third-party services not owned or controlled by 1,2 Smile (Pty) Ltd.. We do not control and are not responsible for their content, availability, security or privacy practices. Use of an external service is subject to that provider's terms.
7. Availability and accuracy
We aim to keep Website information accurate and available, but cannot guarantee that every page will always be current, complete or uninterrupted. Practice hours, services and contact information may change. Please confirm time-sensitive information with reception.
8. Privacy
Personal information submitted through the Website is handled as described in our Privacy Policy.
9. Changes to these terms
We may update these Terms and Conditions by publishing a revised version on the Website. Continued use after a change means the revised terms apply from their published effective date.
10. Governing law
These terms are governed by the laws of the Republic of South Africa. Any dispute is subject to the jurisdiction of the competent South African courts.
11. Contact us
Questions about these terms may be sent to reception@smileatkyalami.co.za or discussed with reception on 011 466 1950.